MyBenefits

MyBenefits

Residents who receive Ontario Works (OW) or the Ontario Disability Support Program (ODSP) may access their file information through Ontario.ca/MyBenefits.

Through this 24/7 online service, Social Assistance recipients can:

• Message their caseworker and view message history.
• View payment status, history and information.
• View and print Proof of Assistance.
• Report shelter and utility expenses.
• Report income and track the status of earned income submissions.
• View profile information (e.g., phone number, email, etc.) and report changes.
• View letters.
• Send documents.

Please note: once a MyBenefits account is created, you will stop receiving letters in the mail about your file, as this information will be available online.

 To access MyBenefits, you will need to provide:

• Your date of birth
• The email address that is on file
• Your nine-digit member ID (Your member ID can be found on your monthly statement and the letters you receive about your file.)

Visit MyBenefits and click on the “Access my benefits” button. New users can either create a My Ontario Account, which uses an email address and password to sign in, or use Verified.Me, which uses your online banking. Below is information on how to create an account using either method.

Create your account now.

My Ontario Account:

This uses an email address and password to sign-in to MyBenefits.

• Select “Create account” at the bottom of the sign-in page.
• Enter the email address on your file and create a password that meets the password requirements, then click “Create Account.”
• A verification link will be emailed to you. Check your email inbox for the verification link and click “Activate Account.”
• Once complete, you will be asked to confirm your identity by entering your Member ID and the email address on your file and agree to the Terms of Use by checking the box and clicking “Confirm identity.”

Government Sign-In by Verified.Me:

• This uses your online banking credentials to sign in.
• Select “Verified.Me” and your preferred language.
• Choose your bank and enter your banking credentials. You will need to review and agree to the Terms of Use to continue.
• Provide an email address and click “Continue.” A six-digit verification code will be emailed to you; access your email inbox for the verification code.
• Enter the verification code on the Public Secure page, and then agree to the Terms of Use by checking the box and click “Verify.”
• Once complete, you will be asked to confirm your identity by entering your Member ID and the email address on your file and agree to the Terms of Use by checking the box and clicking “Confirm identity.”