Regional Review Panel Appeals

To request an appeal, you must write to the person who made the decision that you want reviewed. Tell them that you want to appeal, and the reasons for this. You must do this within 10 days of receiving the letter telling you the decision.

If they are unable to address your concerns, they will forward your request to the Regional Review Panel within 10 days. The Panel will contact you by mail to attend a hearing, that normally takes place within the next two weeks. The Panel might choose to do an expedited appeal without a hearing, which will be completed in 5 days. The Panel will tell you its decision no more than five days after the hearing or expedited review.

To join the Regional Review Panel, complete the Membership Application and return it to Housing Services.

To be part of the Panel, you must meet one of the following requirements:

• Work for the Region of Durham.

• Be connected to a social housing provider in Durham (staff, Board member, property management company).

• Work for a community agency related to housing in Durham.

We can accept, deny or repeal anyone's membership.

Conduct of the Regional Review Panel

The Panel does not represent the person who made the decision being reviewed. Panel members do not take part in any Regional Reviews if they:

• Helped make the decision
• Discussed the decision with the person who made it
• Are connected to the community housing provider who made the decision, even if they were not involved in the decision.

Members involved with the original decision cannot review the appeal. Panel members do not review decisions of providers that they work with.

Information obtained during a Regional Review is confidential and is not shared with anyone outside the Review. All members of the Regional Review Panel must sign confidentiality agreements.

For more information about appeals and the Regional Review Process, view Directive 2019-04: Regional Review Process.