Long-Term Care Homes
The Regional Municipality of Durham's four long-term care homes are accredited. The Ministry's Fixing Long Term Care Act (FLTCA), 2021 regulates them.
Each home area has its own dining room, lounge area, activity room, nurses' station, and balcony overlooking our landscape and gardens.
We encourage regular visits from family and friends. Family and friends are welcome to participate in our social programs, Family Council and resident care conferences. There are no restricted visiting hours. However, we ask visitors to check with staff if they want to visit between 8 p.m. and 7 a.m.
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Hillsdale Estates |
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Hillsdale Estates Email: hillsdaleestatesinfo@durham.ca Administrator: Gina Peragine
Director of Care: Jeff Gardner
IPAC Practitioners: Ryan Poloz, Jackie Murray
For questions/concerns related to visiting guidelines, Essential Caregivers (including to be registered as an EC) and testing requirements, please call our receptionist at (905) 579-1777 Monday to Friday from 8:30 a.m. to 4:30 p.m. and reception can direct your call accordingly. For questions/concerns related to resident care, status, absences, and other resident matters, please contact the nursing station directly, available 24 hours a day.
AboutHillsdale Estates has 300 beds, and is located on a beautiful property adjacent to 25 acres of parkland. Hillsdale Estates offers residents a secure and safe home-like atmosphere. Hillsdale Estates has:
ServicesHillsdale Estates offers a wide range of specialized services, supportive care and programs for all residents. These include:
2024 Quality Improvement Report Tour informationHillsdale Estates provides group and single tours. For more information, or to book a tour, please call 905-579-1777. We are open Monday to Friday, 8:30 a.m. to 4:30 p.m. Take a virtual tour of Hillsdale Estates Resident eventsActivity Calendar - Please contact the home for an up-to-date activity calendar. Newsletters |
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Hillsdale Terraces |
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Hillsdale Terraces 600 Oshawa Boulevard North
Oshawa, Ontario Telephone: 905-579-3313 Email: hillsdaleterracesinfo@durham.ca
Administrator: Lisa Mizzi
Director of Care: Jennifer Walker
Acting IPAC Practitioner: Emila Siwik
AboutHillsdale Terraces has 200 beds and sits on a beautiful piece of land. It used to be the Hillsdale Manor South Building. We have:
ServicesHillsdale Terraces offers a wide range of specialized services, supportive care and programs for all residents. These include:
2024 Quality Improvement Report Tour informationHillsdale Terraces provides group tours and individual tours. For more information, or to book a tour, please call 905-579-3313. We are open Monday to Friday, 8:30 a.m. to 4:30 p.m. Take a virtual tour of Hillsdale Terraces Resident eventsActivity Calendar - Please contact the home for an up-to-date activity calendar. Newsletter |
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Fairview Lodge |
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Fairview Lodge Email: fairviewlodgeinfo@durham.ca
Administrator: John Rankin
Director of Care: Jenny Little
IPAC Practitioner: Georgia Chamberlain
AboutFairview Lodge has 198 beds. This is a brand-new, three-storey home, which sits on a beautiful 12-acre piece of land. It exceeds Leadership in Energy and Environment Design (LEED) Silver standards and is a modern, comfortable, state-of-the-art home. We have a warm welcoming environment for residents, families and staff. ServicesFairview Lodge offers a wide range of specialized services, supportive care and programs for all residents. These include:
Learn more about the Fairview Lodge Behavioural Specialized Unit pilot 2024 Quality Improvement Report Tour informationFairview Lodge provides group tours and individual tours. For more information, or to book a tour, please call 905-668-5851. We are open Monday to Friday, 8:30 a.m. to 4:30 p.m. Take a virtual tour of Fairview Lodge Resident eventsActivity Calendar - Please contact the home for an up-to-date activity calendar. Newsletter |
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Lakeview Manor |
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Lakeview Manor Email: lakeviewmanorinfo@durham.ca
Administrator: Barbara Surge
Director of Care: Julie Jarvis
IPAC Practitioner: Emily Robbins
AboutLakeview Manor has 149 beds, including one short-stay bed. This home sits on a beautiful, park-like piece of land close to Lake Simcoe. It features outdoor courtyards and patios. ServicesLakeview Manor offers a wide range of specialized services, supportive care and programs for all residents. These include:
2024 Quality Improvement Report Tour informationLakeview Manor provides group tours and individual tours. For more information, or to book a tour, please call 705-426-7388. We are open Monday to Friday, 8:30 a.m. to 4:30 p.m. Take a virtual tour of Lakeview Manor Resident eventsActivity Calendar - Please contact the home for an up-to-date activity calendar. Newsletter |
Send a greeting card to your loved one in long-term care
Important Information related to all homes
| Rates | ||||||||||
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We offer basic rooms, semi-private rooms and private rooms. Subsidized rates may be offered for basic rooms, based on the resident's annual income. Accommodation rates are set each July by the Ministry of Health and Long-Term Care. |
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| How to Apply | ||||||||||
| Contact Ontario Health atHome - Central East by telephone: at 310-2222 (no area code required), or toll-free: 1-800-263-3877. | ||||||||||
| Volunteer Opportunities | ||||||||||
| Learn more about volunteering in one of our Long-Term Care homes here. | ||||||||||
| Resident Bill of Rights | ||||||||||
| Click here for the Resident Bill of Rights | ||||||||||
| Visitor Policy | ||||||||||
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Read the Visitation to Long-Term Care Home Policy. |
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Public Code of Conduct Policy |
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| Read the Public Code of Conduct Policy. | ||||||||||
| Complaints Process | ||||||||||
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| Emergency Plans | ||||||||||
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Being Prepared for Emergencies
An emergency is an urgent situation or condition threatening the health or well-being of residents, staff, volunteers, and visitors to the Long-Term Care home or Adult Day Program. Emergencies like these require immediate action to ensure everyone’s safety.
The Region of Durham Long-Term Care and Services for Seniors Division has plans (codes) and processes to identify and respond to emergencies. Emergency Plans and colour-coded laminated Emergency code systems are posted in each Home and Adult Day Program. The Code System is used as a teaching, review and reference tool for staff in the event of an emergency. The emergency plans identify the roles and responsibilities for staff, visitors and stakeholders.
EMERGENCY CODES
Testing of Emergency Codes is completed at the intervals requested by the Ministry of Long-Term Care and are outlined in each plan. Code Red - Fairview Lodge
Other Emergency Plans Long-Term Care and Services for Seniors, in consultation with Social Services Emergency Management and Durham Emergency Management, has developed and implemented the following plans for:
All plans are reviewed and evaluated annually or within 30 days of an emergency being declared over. All staff have received training at hire and annually on the emergency plans and protocols and some staff have pre-determined roles and responsibilities during an emergency. A RAVE system of communication will be used if staff and substitute decision makers (SDM) need to be informed on any aspect of an emergency. |
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We are committed to creating a caring and supportive environment for our residents, families, staff, volunteers and students by prioritizing their emotional well-being, alongside other care and services. To help improve the quality of care and services within our homes, the Long-Term Care and Services for Seniors Division is developing an Emotional Model of Care, which is called "Caring Connections Durham." Caring Connections Durham is a direct outcome of valuable feedback from residents and their families, as well as Regional staff, and we are excited to embrace change and embark on a culture shift within our homes. Caring Connections Durham is holistic in its approach and will focus on the following:
This approach will lead to better health and social outcomes; greater satisfaction amongst residents, families and staff; and a greater sense of community. The project is divided into four phases:
We are in phase 1 of the project and have started engaging with residents, families and staff. We have also partnered with Ontario Tech University to help us develop and implement an evidence-based care model. We understand that change can be uncomfortable, but we are confident that this new approach will bring about positive outcomes for all involved. We invite you to join us on this exciting journey toward providing even better care and services! We are committed to creating a caring and supportive environment for our residents, families, staff, volunteers and students by building strong relationships to enhance the quality of care and services. As we continue to develop Caring Connections Durham, we will share our progress on this page. If you have an inquiry about this project, please contact Sheryl Thorpe, Project Manager, at Sheryl.Thorpe@durham.ca. To submit comments and/or share feedback related to this project, please submit the Feedback Form. |
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Consent & Capacity e-learning module and brochure for families |
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Ensuring that resident rights are respected and upheld is a fundamental principle in Long-Term Care settings. In February 2023, a dedicated interdisciplinary team from our four Long-Term Care homes, working alongside our Legal department, started a journey to create tools, resources and education relating to resident rights and specifically to Consent and Capacity legislation. Direct care staff in our homes started to use these new and enhanced tools as of July 2, 2024. It is important that all staff, families, and visitors, are aware of the key concepts of Consent and Capacity in Long-Term Care settings and continue to emphasize the rights of residents to make their own choices. We are very pleased to offer an educational module to families that walks through some key concepts and pieces of legislation to assist when supporting residents. The e-learning module can be accessed here: Consent & Capacity module A brochure was created to assist families and Substitute Decision Makers in understanding the legislation related to Consent and Capacity. A PDF copy can be found here, with printed copies available in the homes. |
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Connection |
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The Durham Region Health Department has recently launched a campaign on Connection. The campaign materials direct Durham residents to visit durham.ca/connection where they can learn more and find supportive tools to help foster connection in their lives. The campaign highlights layers of connection such as: connection to self, connection to others, and connection to community and provides information on how this supports mental and physical health. |
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External Partnerships |
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The Region of Durham Long-Term Care and Services for Seniors Division through City Studio Durham collaborates with external partners on a variety of projects, including: |
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Family Councils
A Family Council is a group made up of family and friends of residents who live in a long-term care home. The idea is for this group to have regular meetings, be self-led, democratic and driven by the goals of the particular Family Council.
| What is the purpose of a Family Council? |
| The purpose of a Family Council is to improve the quality of life for residents and give family and friends a forum to share their experiences, support each other and to learn and exchange information. Family Council also aids in communication between the home and the families and friends of residents. |
| What are the goals of a Family Council? |
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The goals and direction of a Family Council vary from home to home. Some examples are:
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| Why should I join the Family Council? |
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Family Councils benefit their membership through support and education. It is a forum to have concerns and ideas presented, so positive changes can occur within the home. Family Councils have been very successful in making changes that benefit all the residents of a home. Joining Family Council also
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| Where can I get more information? |
| Visit the Family Councils Ontario website or call 647-427-5551 or 1-877-622-9968. |
| Family Council contacts |
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For specific information about each home's Family Council, please email the following:
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