Durham Works

Connecting with Durham Region: the myDurham311 Customer Portal

Did you know? Durham residents can use an online self-service portal to request a service or report an issue to the Region. The myDurham 311 Customer Portal allows residents to submit and track requests for services such as waste and recycling, water and sewer, and traffic inquiries. The Customer Portal is accessible at myDurham311.ca. 

Residents can submit a request online whenever it’s convenient for them and set up notifications to track their request. Requests are automatically sent to a...

Does your water meter need replacement? You may receive a notice

On behalf of The Regional Municipality of Durham, Neptune Technology Group will be scheduling appointments with property owners whose water meters need replacement.

You may receive a notice from now until the replacement program is completed.

These appointments are to upgrade existing water meters and update user accounts, allowing the Region of Durham to conduct remote readings.

Neptune will attempt to contact the property owner via letter and by phone regarding planned water meter replacement.

Region of Durham wins two OPWA Project of the Year awards

The Region of Durham’s innovative Newtonville Road (Regional Road 18) Rehabilitation Project was recently awarded the Ontario Public Works Association (OPWA) 2022 Project of the Year Award in the Transportation, less than $2 million category.

Newtonville Road, in the Municipality of Clarington, was the location for an innovative project that used recycled materials in road construction. The first phase of the project was completed using conventional road rehabilitation methods and materials. The...

Join us at our National Public Works Week events on May 27

Durham Region residents are invited to attend our free in-person National Public Works Week events on Saturday, May 27 from 10 a.m. to 3 p.m.

• Scugog Depot in Port Perry will have a public works truck and equipment display and a vehicle simulator.
• Duffin Creek Water Pollution Control Plant (WPCP) in Pickering is offering a tour of the plant and information booths.
• Durham York Energy Centre (DYEC) in Courtice will have a garbage truck on display, information booths, children's activities; and the...

Whitby Waterfront Trail users reminded of closure and detour information

Durham Region recently started work on the Whitby Water Supply Plant (WSP) Raw Water Well Upgrade project, which requires a closure and detour of the nearby Whitby Waterfront Trail. Access to the trail next to the WSP will be detoured toward Water Street. Trail users will be required to choose alternate routes in accordance with the signed detour traffic routing and are asked to exercise additional caution for everyone’s safety. Access to the park and waterfront will be maintained whenever...