Appointments being scheduled to replace outdated residential water meters

On behalf of Durham Region, Neptune Technology Group (Neptune) will be scheduling appointments with property owners whose water meters are due for replacement and you may receive notices from now until March 2023.

These appointments are to upgrade existing water meters and update user accounts, which allows the Region of Durham to conduct remote readings.

Neptune will attempt to contact the property owner via letter and by phone to plan the water meter replacement. These letters will include the Neptune and Durham Region logos, and you’ll find all the necessary information to book an appointment and prepare for the visit.

Please note, Neptune employees conducting the replacements will always carry Durham Region identification.

If you receive a notice, you should follow the instructions to book an appointment and, if there are any questions, you can call the numbers listed at the bottom or contact the Region directly.

Learn more at durham.ca/WaterMeter.