Appointments being scheduled to replace outdated residential water meters

Whitby, Ontario – On behalf of The Regional Municipality of Durham, Neptune Technology Group will be scheduling appointments with property owners whose water meters are due for replacement.

When: Residents may receive notices from now until March 2023. 

Why: To upgrade existing water meters and update user accounts to allow the Region of Durham to conduct remote readings.

Note: Neptune will attempt to contact the property owner via letter and by phone regarding planned water meter replacement.

The letters will include the Neptune and Region logos and will contain all the necessary information to book an appointment and prepare for the visit. Neptune employees conducting water meter replacements will always carry Durham Region identification.

Residents who receive a notice should follow the instructions to book an appointment. If there  are any questions, residents should call the numbers listed at the bottom of the notice or contact the Region of Durham directly.

For more information, visit durham.ca/WaterMeter.

– 30 –

For media inquiries, contact Corporate Communications.