Beware of water treatment sales tactics in the Durham and Port Perry area

Whitby, Ontario – The Regional Municipality of Durham reminds residents that the Region does not sell or endorse water filters or treatment equipment, after being contacted by residents inquiring about door-to-door salespersons who want to test the water or install water filtering systems.

“The Region provides clean, safe drinking water, which meets provincial water quality standards.” says John Presta, Director of Environmental Services. Our water undergoes daily monitoring and testing and does not require further filtration or monitoring at residents’ expense.”

Regional employees will not show up at your door without a pre-arranged appointment or without your consent to do so. If someone shows up at your door unannounced, remember the following to protect yourself from scams:

• Ask for identification. All Regional employees and authorized contractors carry photo ID.
• Did you request this house call? Regional staff will not visit without sending an official letter and/or scheduling an appointment.
• Call the visiting organization, or the Region, to confirm that the visit is legitimate.
• Don’t feel pressured to sign contracts on the spot, or to let anyone into your home.
• Never give out your personal information.

While the Region of Durham will never show up at your door unannounced, a Residential Meter Replacement/Upgrade program has been established with its contractor, Neptune Technology Group, to replace or upgrade the meters in homes at no charge to residents. If the meter at your premises requires replacement or an upgrade, and before contractors show up, you will receive an official letter from the Region of Durham notifying you of the upcoming water meter replacement or upgrade. You will also receive a letter from Neptune Technology Group advising you of how to book your appointment. The letter requests that residents set up an appointment with the contractor. Neptune installers will arrive on the arranged date; they are uniformed, carry ID, and are highly skilled to ensure a professional installation.

Information on water quality testing is available from the Region by contacting the Works Department at 905-668-7711, and from our Water Quality Reports, available online at www.durham.ca/water.

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For more information, please contact Corporate Communications.