Connecting with Durham Region: the myDurham311 Customer Portal

Did you know? Durham residents can use an online self-service portal to request a service or report an issue to the Region. The myDurham 311 Customer Portal allows residents to submit and track requests for services such as waste and recycling, water and sewer, and traffic inquiries. The Customer Portal is accessible at myDurham311.ca. 

Residents can submit a request online whenever it’s convenient for them and set up notifications to track their request. Requests are automatically sent to a customer service representative for action. If a resident needs to call the Region about their request, staff will have all the information at their fingertips. 

Residents can use the Customer Portal to request a waste diversion kit or a garbage bag tag exemption, report a water issue, tell us if you see a traffic light not working properly, and more. 

Residents can call 311 for Regional information within the borders of Durham Region. People outside those borders can call one local number, 905-668-7711 (toll-free 1-800-372-1102). 

Learn more about the myDurham311 Customer Portal.