COVID-19 update in Durham Region

Whitby, Ontario – As the COVID-19 situation continues to evolve, the Region of Durham remains focused on the health and safety of residents. Residents are advised of the following service changes:

• All water and sewer bill late payment charges, collection notifications and water shut offs for non-payment have been suspended. The Region will also offer enhanced payment flexibility for customers unable to pay their water and sewer bill on time.
• All Water Billing inquiries should be directed to WaterBilling@durham.ca, rather than via telephone.
• All Standing Committee meetings (Works, Health & Social Services, Planning & Economic Development, and Finance & Administration) have been cancelled in April. 
• Reminder: disposable wipes, even ones that are marketed or claim to be flushable, belong in the garbage and should not be flushed down the toilet. Please only flush human waste, water and toilet paper to avoid causing flooding or blockages in our sanitary sewer system. Learn more: durham.ca/ThinkBeforeYouFlush.

For a full list of impacts to Regional programs and services, visit durham.ca/ServiceChanges.

Get the most up-to-date information about COVID-19, in Durham Region, by visiting durham.ca/NovelCoronavirus.

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For more information, please contact Corporate Communications.