Durham Region and Township of Scugog wins 2023 Excellence in Municipal Systems Award

Whitby, Ontario – The Regional Municipality of Durham and Township of Scugog were recently named a recipient of the 2023 Excellence in Municipal Systems Award by the Municipal Information Systems Association (Ontario), for the myDurham 311 and myScugogConnected Customer Relationship Management Solutions project.  

This award recognizes the partnership between Durham Region and Township of Scugog as having successfully implemented an omnichannel experience providing customers with a consistent experience regardless of the channel they choose to communicate with the Region; marking a significant achievement and setting a new standard that other municipalities may follow.

The myDurham 311 project enhances the customer journey by providing a clear point of contact and providing more options to complete transactions.​ Bringing greater ease of access to services through knowledge, customer-centric technology and customer self-service opportunities.  

This partnership enabled the Township of Scugog to leverage the Region of Durham’s Microsoft Dynamics 365 platform to provide customers with the new MyScugogConnected.ca portal. This flagship partnership has strengthened the information sharing process between the Local and Regional Municipalities and enhanced how both organizations manage their business process and enhances customer service delivery.

For more information on Durham Region’s myDurham 311 project, visit myDurham311.ca.

To learn more about the MISA Excellence in Municipal Systems Award, visit MISA Ontario.

Quotes

“We are exceptionally proud of the success of this partnership with the Township of Scugog and are looking forward to opportunities with other municipal partners.”

– John Henry, Regional Chair and Chief Executive Officer

“We have committed to our residents to improve the customer experience and leverage technology to create convenient, online options for services and customer inquiries. MyScugogConnected harnessing 311 provides a seamless interaction for residents looking for information on any service without having to know which level of government to ask. We are pleased for this partnership with the Region of Durham. Congratulations to both project teams on this award.”

– Wilma Wotten, Mayor Township of Scugog

Quick facts:

• Durham Region handles more than a million transactions every year.
• 311 phone service was launched last December 2022 in Durham Region, so residents only have to remember one number to call for information about Regional services.
• myDurham 311 Customer Online Portal launched March 2023 and is accessible 24 hours a day, seven days a week, at myDurham311.ca.

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For media requests, please contact CorporateCommunications@durham.ca.