Durham Region wins 2022 Excellence in Municipal Systems Award

Whitby, Ontario – The Regional Municipality of Durham was recently named a winner of the 2022 Excellence in Municipal Systems Award by the Municipal Information Systems Association (Ontario), for its myDurham 311 Smart Home Device Voice Service project.  

This award recognizes Durham Region as the first municipality in Canada to bring Regional services to customers via their smart home devices by implementing this innovative approach; marking a significant achievement and setting a new standard that other municipalities may follow.

The myDurham 311 Voice Service makes it easy to find out about things like elected officials, Regional facilities, waste pick up, the nearest bus stop, and even when to expect the nextension Durham Region Transit bus. The myDurham 311 voice service is available through the Google Assistant or Amazon Alexa Marketplace. If using Google just say, “Hey Google, talk to myDurham 311" or if using Alexa, enable the service in the Alexa app settings and then say “Alexa, open myDurham 311."

The myDurham 311 Voice Service showcases how Durham Region is focused on improving the customer experience through an omnichannel approach. It’s a co-ordinated system that will help ensure Regional services are accessible via a variety of methods, including in-person, web, emails, phone calls, social media and more.

For more information on Durham Region’s myDurham 311 Smart Home Device Voice Service, visit durham.ca/IntelligentCommunities.

To learn more about the MISA Excellence in Municipal Systems Award, visit MISA Ontario. 

Quotes

“Durham Region is a forward-thinking organization; focused on innovation and modernization. This service represents our transformation towards a customer-centric approach. It’s a project that helps to improve the customer service experience by making data and services accessible to everyone through the device of their choice.”

- Elaine Baxter-Trahair, Chief Administrative Officer

“Durham Region taking an advanced approach to delivering services to the public by embracing innovation and partnerships to better serve residents. We are proud to be one of the first municipalities to be introducing this technology, as it will give our residents an additional communication platform that they can use at any time of the day. This is the just the beginning, and a great example of how we’re enhancing our service delivery platforms.”

- Kalyan Chakravarthy, Chief Information Officer

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For media requests, please contact CorporateCommunications@durham.ca.