Potential Canada Post labour disruption to impact services

Whitby, Ontario – The Regional Municipality of Durham would like to notify residents that all incoming and outgoing mail will be affected, in the event of a labour disruption involving Canada Post.

When: According to Canada Post, a potential service disruption could occur as early as Wednesday, September 26.

Where: A service disruption would affect all incoming and outgoing mail.

Why: In the event of a Canada Post labour disruption, the Region would not distribute large mailings, such as water and sanitary sewer bills, TeleRead cards and notices, expenditure management cheques, etc. Water and sanitary sewer bills will be delayed until the postal disruption has ended, with payment dates adjusted accordingly.

Residents who recently received an invoice for a Regional service are still responsible for the timely payment of their bills, even during a disruption.

Water and sanitary sewer bills can be paid at Regional Headquarters, 605 Rossland Road East, Whitby; online, or in person, via a financial institution; or by cheque (payable to The Regional Municipality of Durham) at a drop box location:

Ajax: Municipal Office, 65 Harwood Avenue South

Brock: Municipal Office, 1 Cameron Street East, Cannington        

Clarington: Municipal Office, 40 Temperance Street, Bowmanville            

Oshawa: Municipal Office, 50 Centre Street South

Pickering: Civic Complex, One The Esplanade

Scugog: Municipal Office, 181 Perry Street, Port Perry

Uxbridge: Municipal Office, 51 Toronto Street South

Whitby: Regional Headquarters, 605 Rossland Road East

Ontario Works (OW) clients, who normally receive their monthly payments by mail, will be required to pick up their October social assistance cheque at their local OW office starting on Thursday, September 27 at 11 a.m. and on subsequent days from 8:30 a.m. to 4:30 p.m. Individuals receiving OW payments through direct deposit will receive payment, into a bank account, as usual.

To pick up a cheque, two valid forms of identification are required. If you are unable to attend in person, someone else can pick it up on your behalf. However, a valid form of the client’s identification, and signed consent (to be kept on file), must be provided.                                      

Please note: clients are still required to report income changes, and changes to their circumstances, to their caseworker.

Fines incurred under the Provincial Offences Act (POA) can be paid in person at Regional Headquarters, 605 Rossland Road East in Whitby; or online at durham.ca/tickets. Fines can also be paid over the phone by calling 905-668-3130 or toll free at 1-866-779-8839, or in person, at any POA court office in the Province of Ontario.

Clients are encouraged to attend the court office with respect to any time-sensitive material. Incoming and outgoing mail will be picked up, processed or delivered, once regular mail service resumes.

To inquire about mailings regarding immunization and other health concerns, please contact the Durham Health Connection Line at 905-666-6241 (toll-free at 1-800-841-2729).

To inquire about mailings regarding water safety, tobacco control and food safety, please contact the Environmental Help Line at 905-723-3818, or toll-free (1-888-777-9613).

Note: Mail-in municipal election ballots, which include Office of the Regional Chair, are distributed by the lower-tier municipality (city/town/township), rather than the Region.

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For more information, please contact Corporate Communications.