Smart Home Device Voice Service upgrade provides quick access to municipal elections information

Whitby, Ontario – Durham Region has implemented Phase 2 in bringing Regional services to smart home devices—thanks to the myDurham 311 Smart Home Device Voice Service. The latest phase is designed to help customers access information and frequently asked questions about the 2022 municipal elections through smart home devices.

When: Launches October 12, 2022.

Where: The myDurham 311 voice service is available through the Google Assistant or Amazon Alexa Marketplace, in partnership with Qwhery.

Why: Durham Region is committed to improving the customer experience. We’ve highlighted our desire to make information more accessible. Now, we’re making it even easier to find details about Regional programs and services—just ask Google or Alexa. 

Now it’s easy to find out about when Election Day is, what are the hours of the advanced poll, when polls open in your municipality, and how to check if you are on the voters list. Interested in finding out more? The myDurham 311 voice service is available through the Google Assistant or Amazon Alexa Marketplace. If using Google just say, “Hey Google, talk to myDurham 311" or if using Alexa, enable the service in the Alexa app settings and then say “Alexa, open myDurham 311."

Note: The myDurham 311 Voice Service showcases how Durham Region is focused on improving the customer experience through an omnichannel approach. It’s a co-ordinated system that will help ensure Regional services are accessible via a variety of methods, including in-person, web, emails, phone calls, social media, and more.

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For media requests, please contact CorporateCommunications@durham.ca.