Employee Assistance Program

Family Services Employee Assistance Program (FSEAP) Durham is a program for employees that provides quick access to confidential short-term counselling and psychotherapy.

Who is eligible

This service is available for people whose employers have contracts with us to provide counselling and psychotherapy as part of their employee benefits program.

Cost

The employer covers all of the fees. Although your employer pays for the services you receive from FSEAP Durham, they will not be made aware that you are accessing EAP services or otherwise given any information about your participation without your consent.

Employee Services

Counselling and psychotherapy for you and your dependents

Counselling and psychotherapy are available to employees and their eligible dependents.

Sessions may be offered to individuals, couples or families, and may occur in-person, by telephone, or by video.

FSEAP Durham is accredited by the Canadian Centre for Accreditation. Services are provided by Social Workers and Psychotherapists who have master’s level education and are registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Registered Psychotherapists of Ontario (CRPO).

FSEAP Durham can help you find solutions to many types of problems that are mild to moderate in severity. These can include:

• Managing personal and job stress
• Addressing depression or anxiety
• Coping with separation and loss
• Building stronger family and personal relationships
• Managing conflict
• Balancing work and family
• Responding to personal crises
• Identifying problem substance use
• Recovering from trauma, harassment, or abuse
• Adjusting to life or job transitions
• Planning personal growth and development
• Planning professional growth and retirement

FSEAP also provides access to a variety of work/life services to help employees manage work and personal life responsibilities and reach their goals, including:  

• Legal Consultation
• Career Counselling
• Child/Eldercare Consultation
• Financial Counselling and Consulting
• Life Coaching
• Health Coaching
• Nutritional Counselling
• Resource Kits – Family Stages
• Smoking Cessation Support

Locations

FSEAP Durham is part of a Canada-wide network of Family Service Employee Assistance Programs. In addition to our several offices throughout Durham Region, service is available at more than 1,000 locations across the country to accommodate those who are eligible but are residing or travelling outside Durham Region. 

For more information or to access these services, please call FSEAP Durham at 905-666-6169 or 1-888-757-5873.

Workplace services

We provide a range of services and supports to workplaces, which include:

• Management consultation
• Organizational coaching
• Customized wellness workshops
• Workplace conflict resolution
• Critical Incident Response Services

Contact FSEAP Durham for more information.

To express a concern about our service

To express a concern about the service you have received, first speak with your counsellor. If you are not comfortable doing so or your concern is not addressed, contact FSEAP Durham at 905-666-6169 or 1-888-757-5873 (toll free) and ask to speak with a manager. If your concern remains, you can contact the Director’s Office at 905-668-4113 ext. 2775. If your concern is still not addressed you may appeal to the Ontario College of Social Workers and Social Service Workers or the College of Registered Psychotherapists of Ontario, based on the counsellor’s professional association.